Shipping Policy

Last Updated: August 2026

Thank you for shopping with Gondola Music!

Order Processing

All printed workbooks are produced using print-on-demand technology. Each book is printed specifically for your order after your purchase is placed.

Please allow 2–5 business days for production before your order ships. During periods of high demand, production times may be slightly longer.

Shipping

Orders are shipped through our print partner, Lulu, using tracked shipping services. Shipping costs are calculated at checkout based on your destination.

Estimated delivery times vary depending on your location and the shipping method selected. These estimates do not include production time.

Please note that delivery dates are estimates only and cannot be guaranteed.

International Orders

We proudly ship worldwide.

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available) so you can monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Gondola Music is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer. If an order is returned because of an incorrect address, additional shipping charges may apply to resend the package.

Damaged or Defective Orders

If your workbook arrives damaged, defective, or contains a manufacturing error, please contact us within 14 days of delivery. Include your order number and photographs of the issue so we can work with our print partner to resolve it as quickly as possible.

Returns & Refunds

Because every printed workbook is produced specifically for each order, returns and refunds are not accepted except in cases of manufacturing defects or shipping damage.

For more information, please refer to our Refund Policy.

Contact

If you have any questions regarding your order or shipping, please contact:

Gondola Music
timothy@gondolamusic.com